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PMI Project Management Office Certified Professional Sample Questions (Q15-Q20):

NEW QUESTION # 15
A PMO professional received feedback from the project managers indicating that the project management software is not user friendly and fails to support their work. Which action should the PMO professional take to address this concern?

A. Schedule feedback meetings with the project managers to discuss the complaints.
B. Identify appropriate software training for the project managers.
C. Meet with the software developers to address the software complaints.
D. Escalate the issue to the project sponsor to reinforce compliance.

Answer: A

Explanation:
Within the Governance domain of PMI-PMOCP, addressing tool-related issues requiresactive stakeholder engagement and open communication. Scheduling feedback meetings with project managers (Option C) allows the PMO professional to gather detailed, actionable information about specific usability challenges, prioritize them, and then coordinate solutions.
Jumping directly to training (Option A) might miss underlying issues with the software itself. Meeting with developers (Option B) without clear user input can lead to unfocused fixes. Escalating (Option D) prematurely risks damaging trust and does not solve the root problem.
PMI guidance highlights the importance offacilitating two-way communication and incorporating user feedbackas a foundation of effective governance and continuous improvement.
References:
PMI-PMOCPExam Content Outline, Governance Domain
PMI Practice Standard for Project Management Offices (2013), Governance and Stakeholder Engagement Sections PMI PMO Value Ring, Feedback and Continuous Improvement

NEW QUESTION # 16
A company decided to expand its PMO services to include strategic alignment and to participate in strategic planning. The company tasked a PMO professional with developing a framework to ensure the new services are properly planned, implemented, and governed.
Which action should the PMO professional take to develop the requested framework?

A. Understand the stakeholders' expectations clearly.
B. Conduct regular project audits and reviews.
C. Check compliance requirements for strategic planning.
D. Implement strategic project portfolio management.

Answer: A

Explanation:
Developing a framework to expand PMO services, particularly in strategic alignment and planning, begins with understanding stakeholder expectations thoroughly. The PMI-PMOCP framework stresses the criticality of engaging stakeholders early to gather insights about their goals, concerns, and desired outcomes. This knowledge forms the foundation for designing a relevant and effective framework that aligns with organizational needs.
While audits, portfolio management, and compliance checks are valuable components, they are subsequent steps that rely on initial stakeholder engagement to define scope and priorities. Without clear understanding and agreement from stakeholders, framework development risks misalignment, resistance, or failure to deliver value.
Reference:PMI Project Management Office Certified Professional (PMI-PMOCP)Examination Content Outline, PMI 2021.PMI-PMOCP Study Guide, Chapter on Stakeholder Management and Strategic Alignment.

NEW QUESTION # 17
After which event should a PMO professional expect the PMO mandate to be reviewed?

A. When the PMO delivers value that exceeds customer expectations
B. When new qualifications are gained by PMO team members
C. When the PMO maturity score increases
D. When the PMO expands its scope to include new services

Answer: D

Explanation:
The PMO mandate is a formal document that defines the purpose, authority, and scope of the PMO.
According to PMI-PMOCP principles,any significant change in the PMO's scope or services triggers a review of the mandateto ensure it remains relevant and aligned with organizational needs. Expanding the PMO's scope (Option A) necessitates updating the mandate to reflect new responsibilities, authority, and expectations.
Increasing maturity scores, delivering exceptional value, or staff gaining new qualifications (Options B, C, and D) are positive indicators but do not in themselves require revisiting the mandate.
Regular mandate reviews help maintain clarity, authority, and stakeholder alignment, which are critical governance elements emphasized by PMI.
References:
PMI-PMOCPExam Content Outline, Governance Domain
PMI Practice Standard for Project Management Offices (2013), PMO Mandate and Governance Sections PMI PMO Value Ring, Governance and Scope Management

NEW QUESTION # 18
An established PMO has a forecast of the expected benefits from all current and planned initiatives for the next 3 years. Due to a new regulation, the portfolio delivery plan needs to be reviewed to ensure that compliance will be realized by the given due date. The engineering department proposes to delay a strategic initiative to free up some resources for the compliance project.
What should the PMO manager do first?

A. Assess the impact of the proposed change on the benefits delivery plan.
B. Give advice to the portfolio board to outsource the compliance project so the benefits delivery plan will not be affected.
C. Evaluate the portfolio and check how the benefits delivery plan can be optimized.
D. Propose the change to the portfolio board in order to get the new benefits delivery plan approved.

Answer: A

Explanation:
In portfolio management, changes in project priorities or timelines require a structured impact assessment before approval or implementation. The PMO manager's first responsibility is to analyze how delaying a strategic initiative affects the overall benefits delivery plan. This ensures an informed decision that considers potential risks, benefits, and trade-offs.
According to PMI-PMOCP guidelines, assessing impacts early in the change control process supports governance and strategic alignment, ensuring that adjustments optimize portfolio value while maintaining compliance. This assessment provides the portfolio board with necessary data to decide on the proposed change rather than rushing into approvals (option B) or prescriptive advice (option C). Evaluating optimization (option D) is a broader step that follows impact analysis.
Reference:PMI Project Management Office Certified Professional (PMI-PMOCP)Examination Content Outline, PMI 2021.PMI-PMOCP Study Guide, Chapter on Portfolio Lifecycle Management and Change Control.

NEW QUESTION # 19
A PMO was just established in a large organization. The PMO team identified all potential PMO customers and analyzed them based on their power and interest. The list of customers was much too long and the PMO's capacity to nurture them all is not sufficient.
What should the PMO professional do to move toward developing the service catalog?

A. Interview executive leadership, understand their expectations, and generalize the findings as they are the main decision makers.
B. Interview the portfolio, program and project managers; understand their needs; and develop a service catalog based on their interests as they are the experts.
C. Focus on the middle and top levels of management and incorporate resource expectations for when the PMO will have sufficient resources to serve all of the customers.
D. Consider all customers, categorize them, and decide on how to retrieve information from the different groups of customers.

Answer: D

Explanation:
When facing a large and diverse customer base that exceeds capacity, the PMO professional shouldcategorize customers based on power, interest, and other characteristics. This segmentation allows for tailored communication and service strategies for each group, making customer engagement scalable and efficient.
Interviewing only executives (Option A) or certain management levels (Option C) ignores the broader stakeholder landscape. Developing a catalog solely based on portfolio or project managers' needs (Option D) may miss wider customer expectations.
PMI-PMOCP Strategic Alignment stresses segmentation as key to effective service development and stakeholder engagement.
References:
PMI-PMOCPExam Content Outline, Strategic Alignment Domain
PMI Practice Standard for Project Management Offices (2013), Stakeholder Management PMI PMO Value Ring, Service Catalog Development

NEW QUESTION # 20
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PMI Project Management Office Certified Professional Sample Questions (Q15-Q20):

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